Речевое взаимодействие врача и пациента в ситуации конфликта
Аннотация
Магистерская диссертация «Речевое взаимодействие врача и пациента в ситуации конфликта» выполнена в русле коммуникативно-прагматического подхода. Актуальность работы обусловлена увеличением количества конфликтных ситуаций во взаимодействии врача/медработника и пациента. В ходе исследования описан медицинский дискурс как разновидность институционального дискурса, определены нормы и ценности медицинского дискурса. Исследована семантика лексем жалоба, жаловаться. Предпринята попытка классификации жалоб пациентов (по фактору адресованности, по экспрессивности выражения смысла, по прямому или косвенному выражению интенции). Описаны коммуникативные стратегии, тактики и сценарии поведения в конфликте. Намечен портрет врача-хама. Выделены вербальные и паравербальные средства, эксплицирующие конфликт. Исследование может быть использовано при обучении речевому взаимодействию в конфликте, в первую очередь врача, медицинского работника.
Master's thesis ‘Speech interaction between a doctor and a patient in a conflict situation is carried out in the context of the communicative-pragmatic approach. The relevance of the work is due to the increasing number of conflict situations in the interaction between a doctor/medical worker and a patient. The study describes medical discourse as a type of institutional discourse, defines the norms and values of medical discourse. The semantics of the lexemes complain and complain is investigated. An attempt is made to classify patients' complaints (by the factor of addressability, by expressiveness of meaning, by direct or indirect expression of intention). Communicative strategies, tactics and scenarios of conflict behaviour are described. The portrait of a doctor-hamas is outlined. The verbal and paraverbal means explicating the conflict are highlighted. The study can be used in teaching speech interaction in conflict, first of all, a doctor, a medical worker.
Master's thesis ‘Speech interaction between a doctor and a patient in a conflict situation is carried out in the context of the communicative-pragmatic approach. The relevance of the work is due to the increasing number of conflict situations in the interaction between a doctor/medical worker and a patient. The study describes medical discourse as a type of institutional discourse, defines the norms and values of medical discourse. The semantics of the lexemes complain and complain is investigated. An attempt is made to classify patients' complaints (by the factor of addressability, by expressiveness of meaning, by direct or indirect expression of intention). Communicative strategies, tactics and scenarios of conflict behaviour are described. The portrait of a doctor-hamas is outlined. The verbal and paraverbal means explicating the conflict are highlighted. The study can be used in teaching speech interaction in conflict, first of all, a doctor, a medical worker.