STATISTICAL PROCESS CONTROL AND ITS CONTRIBUTION ON THE IMPROVEMENT OF QUALITY IN SME’S / Статистический контроль процесса производства как фактор повышения качества продукции малых и средних предприятий

Салас Монрой Виктор Мануэль

Аннотация


KEYWORDS: Statistical Process Control (SPC), Small and Medium Enterprises (SME’s), Quality tools, Toy manufacturing industry.
ABSTRACT
“The first chapter includes theoretical and specific information about Small and Medium Enterprises (SMEs) as well as basic information about Quality Tools, specifically talking about Statistical Process Control (SPC); it also includes information about Project Management tools. In the second chapter the lack of quality in SMEs is discussed and some financing options are proposed. The third chapter presents the investment project for a small company that manufactures wooden toys”

Master thesis contains: 71 pages, 50 figures, 11 tables, 52 references and 2 annexes.